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Privacy policy

Last updated: 27/02/2025

Your privacy is a matter of utmost importance to us.

This Privacy and Cookies Policy applies to the website www.tisanium.com, operated by TISANIUM Herbal Blends, hereinafter referred to as “TISANIUM”, a trademark registered in the European Union and managed by Júlio Santos as a sole trader. This policy explains how TISANIUM collects, uses, and protects personal data when you use our website.

We recommend that you read this document carefully. By providing your personal data, you confirm that you have read, understood, and accepted the terms and conditions of this Privacy Policy.

1. Data Controller

In accordance with the General Data Protection Regulation (GDPR), the controller of the personal data collected through this website is TISANIUM, managed by:

  • Name: Júlio Santos

  • Tax Identification Number: 265172462

  • Postal Address: Rua Moinho de Vento nº282, Casa 4, 4450-740 Leça da Palmeira, Portugal

  • Email Address: julio.santos@tisanium.com

  • Mobile Phone: +351 933 098 779

If you have any questions regarding the processing of your personal data or wish to exercise your rights under the GDPR, you may contact us via email.

2. Data Collected and Purpose

We may collect the following personal data:

  • Contact form data: Name, email address, telephone number (when provided by the user). These data are collected solely to respond to your inquiry and provide the requested information.

  • Customer account creation or purchase data: Name, email address, tax identification number, telephone number, and shipping address. These data are required to process and deliver orders.

  • Newsletters: Email address. TISANIUM allows users to receive news and updates if they subscribe to our mailing list. You may unsubscribe at any time via the link included in the emails sent to subscribers.

  • Cookies: This website uses cookies to improve your experience and the services provided, such as enabling faster and more efficient navigation. Some cookies are essential for the basic functioning of the website, while others help improve your browsing experience. By continuing to browse after the cookie notice, you agree to their use. For more information about the types of cookies we use and how you can manage or disable them, please refer to our Cookies Policy.

3. Data Retention Period

The personal data collected are processed in accordance with applicable legislation. TISANIUM stores your data only for the period necessary to fulfill the purpose for which they were collected or, where applicable, until you exercise your right to object or request deletion. After this period, your personal data will be securely deleted.

4. Rights of Data Subjects

In accordance with applicable legislation and the GDPR, you have the right to:

  • Right of Access: Request confirmation of whether TISANIUM processes your personal data and obtain information about the purposes of processing and retention periods.

  • Right to Rectification: Request correction of inaccurate or incomplete personal data.

  • Right to Erasure: Request deletion of your personal data, provided there are no legitimate grounds for their continued retention.

  • Right to Data Portability: Receive the personal data you have provided to us in a structured, commonly used, and machine-readable format.

  • Right to Restriction of Processing: Request restriction of the processing of your personal data, including:

    • Suspension of processing;

    • Limitation of processing to certain categories of data or specific purposes.

  • Right to Object: Object to any consent previously given for the processing of your personal data.

  • Right not to be subject to automated decision-making: Request not to be subject to decisions based solely on automated processing.

To exercise any of these rights, please contact TISANIUM via email at geral@tisanium.com.

5. Disclosure of Personal Data to Third Parties

TISANIUM may share your personal data with third parties, such as partner companies (e.g., carriers), only when necessary for the provision of contracted services, such as home delivery of products, or with advertising companies, for the purpose of improving advertising services to its customers. In addition, your data may be communicated to public entities, such as the Tax Authority, in compliance with legal obligations.

6. Security Measures

To prevent unauthorized or unlawful access to your personal data, TISANIUM adopts appropriate technical and organizational security measures.

These measures include:

  • Data Encryption and Protection: Data provided are stored on secure servers and protected by up-to-date security protocols.

  • Defensive and Offensive Security: Our website uses defensive security services to protect data from potential malware. Additionally, we periodically conduct offensive security tests to ensure customer data remain secure.

  • Access Control: Access to personal data is restricted to authorized personnel only and solely for legitimate purposes.

  • Monitoring and Updates: We regularly review and update our security practices to ensure compliance with industry best standards.

  • Confidentiality: Partners and service providers with access to personal data are required to comply with confidentiality and data protection obligations.

7. Cookies

What are cookies?
Cookies are small text files that a website stores on your device through your internet browser. These files contain information that helps improve your browsing experience, ensure efficient website operation, and personalize your interaction with TISANIUM products.

What are cookies used for?
Cookies allow the website to recognize users when they return, storing preferences and settings. They also help improve website performance and security, and collect anonymous statistical data.

Types of cookies used
Our cookies may be classified into the following categories:

  • Essential cookies: Necessary for the operation of the website, enabling navigation and use of its features.

  • Analytical cookies: Collect information on how users interact with the website for statistical purposes and to improve the browsing experience.

  • Advertising cookies: Used to display relevant advertisements based on the user’s interests (only if previously authorized).

Technical Cookie Table
You may configure your browser to accept, refuse, or delete cookies at any time. Disabling certain cookies may affect website functionality. Below are instructions for the main browsers:

  • Google Chrome: Settings > Privacy and Security > Third-party cookies

  • Mozilla Firefox: Options > Privacy > Cookies

  • Microsoft Edge: Settings > Cookies and site permissions

  • Safari: Preferences > Privacy > Manage Website Data

  • Opera: Settings > Privacy and Security > Third-party cookies

8. Updates to the Privacy and Cookies Policy

We reserve the right to amend this Privacy and Cookies Policy at any time. We therefore recommend that you review it regularly. Changes take effect immediately upon publication on the website. To ensure transparency, the date of the last update is displayed at the top of this page.